| Hardware Problem | Software Problem | Urgent Problem |
Within Warranty | If the problem can't be solved in 48 hours, Xintong will send a brand new one for free, or return the product cost to the customer. | If the problem can't be solved in 48 hours remotely, Xintong engineer will arrive at the scene in 48 hours. Xintong is responsible for all expenses. | If the problem can't be solved in 24 hours remotely, Xintong engineer will arrive at the scene in 24 hours. Xintong is responsible for all expenses. |
Beyond Warranty | If the problem can't be solved in 48 hours, Xintong will send a brand new one, only charging the cost. | If the problem can't be solved in 48 hours remotely, Xintong engineer will arrive at the scene in 48 hours. The customer is responsible for all expenses. | If the problem can't be solved in 24 hours remotely, Xintong engineer will arrive at the scene in 24 hours. The customer is responsible for all expenses. |
Product Categories : Traffic Sign > Aluminum Traffic Sign